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Below is a list of general FAQ’S. Please get in touch if you need anymore info on any heating and plumbing.

Yes. We will also advise you on the best type of boiler and central heating system for your property.

We are qualified to carry out all types of plumbing work from a simple dripping tap, to full bathrooms and radiator installations.

Insulate your loft and the sides of your water tanks.


• Insulate your pipes
• Open the loft hatch on cold days to let the warm air in
• Keep your central heating on low or set it to come on a couple of times a day, especially if you are going away

This usually means there is air trapped at the top of the radiator. The first step would be to bleed the radiator.


However, if you are unsure, please call us and we would be happy to come out and check over your central heating system.

The most common cause of this is sludge build up in the radiator. This can be rectified by having a Power Flush.

Your central heating system is incorrectly balanced, meaning the flow of water between them is uneven. This can be rectified by arranging for one of our engineers to come out and looking at how well your central heating system is working and balancing it.

Call National Grid UK on 0800 111 999, any time, day or night

• Extinguish all naked flames and do not smoke or strike matches
• Do not touch any electrical switches to turn off or on
• Turn the gas off at the meter
• Open doors and windows
• Get everyone out of the affected area

For safety and efficiency, you should have your boiler serviced annually by a Gas Safe Registered .

Most properties have two: internal and external. The internal one is most often located under the kitchen sink. If you cannot find it or it is seized shut, the external stopcock can usually be found under a small cover in the pavement outside your house. You will need a special turnkey to turn this on or off.

If you rent out property as a Landlord, you are responsible for ensuring all gas appliances are checked every 12 months and kept in good working order. Once completed, you will be issued with a certificate, which must be kept for 2 years.

Gas Safe are the governing body who replaced Corgi in 2009. All engineers who work on gas are legally required to be registered with Gas Safe and will carry a Gas Safe card.

A gas leak can be incredibly dangerous to your health if undetected. Carbon monoxide caused by a faulty boiler is a ‘silent killer’, being completely odourless; installing a carbon monoxide detector will ensure you are alerted to any traces in your home. Old and damaged cookers can also cause gas leaks; the most tell-tale sign of this type of gas leak is the smell. If you notice the smell of gas in your home, avoid lighting any sparks or matches, as this could cause a fire or small explosion. A gas leak will require the urgent attention of a trained professional. Expert Plumber can usually get a member of our team out to you within 4 hours. Call us today.

It is recommended that you have your boiler serviced annually in order to keep it working safely and efficiently. If it’s time that your boiler had a check-up, our boiler experts can help – call us.

If a water pipe bursts in your home, you should immediately turn off your water supply and electricity in the affected room, as well as remove any furniture from the affected area to avoid damage. You should then contact an emergency plumber, such as ourselves, immediately.

There are many different types of boiler available on the market, including combi, regular and system boilers – so which is right for your property? We cover the subject in one of our news posts. Our boiler experts will be able to provide you with better ideas for a replacement boiler that suits your home and needs. Contact us today to find out more.

The most common cause for radiators failing to heat up is trapped air. You can tell this is the case if your radiator is hot at the bottom but cold at the top; in this case, you’ll need to bleed your radiators. The process is simple, simply use your radiator key to unscrew the bleed screw at the bottom of your radiator enough to cause a hissing sound. This is the sound of the trapped air escaping; once the noise stops, screw the bleed screw back in place. If this still doesn’t fix your radiator’s problem, one of our plumbers would be happy to assist you further. Don’t hesitate to get in touch with our team.

A noisy boiler is not a good sign and is likely an indicator that something isn’t quite right. ‘Kettling’ refers to the clunking and banging noises a boiler sometimes makes when limescale builds up on the heat exchanger, causing the water to boil and expand – just like in a kettle. Kettling will cause significant damage to your boiler over time, so it’s best to get it looked at in order to extend its lifespan for as long as possible. One of our boiler specialists can get your boiler back in proper working order in no time – simply call us to arrange a free consultation.

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